Everyone needs a superpower.
In service…it’s objectivity. Objectivity allows you to anticipate the needs of your customers, side-step obstacles, and better manage conflict.
Organizations focus so much on capturing new business that they take their eye off the ball. It is far easier to grow your business with existing customers and improve your renewal rates than to earn new clients.
At Wayfinder, we take a customized look at your service needs to determine how you can best serve your existing clients as well as attract new ones.
How Wayfinder Works
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Assessment
We will conduct a thorough assessment that explores your current state, vision and values, escalation philosophy and processes, and internal talent.
Plan Creation
We will create a training program that maps to your organizational service goals. We will focus on a schedule that builds momentum and helps establish a sustainable service culture.
Consistent Support
We will provide consistent support in the following weeks and months to ensure our agreed upon strategy is moving forward as discussed and any behavioral changes we are targeting for your team are achieved.
Goal Setting
We will help determine appropriate goals for your organization and create success criteria that map to those goals.
“Wayfinder’s customized approach helped us iron out internal processes to streamline our service and delivery. We were thrilled with the enthusiasm and new ideas Wayfinder injected into the team.”
Amy Edwrads
The Copy Shop